relatively short list of 'typical' activities should not infer that this is a simple task. We were involved in
a successful project which had a full time change management team of five people
over three years. Every step can be complex and benefit from the use of
example, 'stakeholders' may include staff from your Information
Technology, Human Resource, and Accounting areas as well as your counter
/ manufacturing staff. Are your clients affected? Does it change the way
you report to the board of directors? Are there legal implications, or
changes in the distribution channel? Could it affect organisations who
supply goods or services to you? Stakeholders may be a far bigger group
that you first imagine.
analysing the training and communications requirements, you will need to
determine which approaches work best for each group of
stakeholders. Maybe face to face or classroom training works best in one
part of the organisation, and written or computer based may work best
somewhere else. Should training be tested? Should staff have access to
'beta' or 'training' areas to allow them to become familiar with the new
you provide 'experts' at each site, to assist staff during the
implementation phase? What help desk options are to be available? Can
your PABX infrastructure cope? Are the 'help files' adequate? What
reference manuals / facilities are appropriate? If jobs are changing
significantly, counselling services may be appropriate, particularly if
redundancies are a possibility.
The Key to Change Management
of the skills needed for effective change management may already be
available in your organisation. Many others are readily available from
consulting / contracting suppliers.
key is to coordinate all of these various activities and ensure that
each is completed at the appropriate time. It is a very risky
proposition to leave these tasks to an inexperienced person. They are best done by
someone who has experience, and a proven track record in change management / coordination in a
Island Consulting staff help you? It costs nothing to find out, so
us today, and talk over your requirements.